Warranty and Returns

RETURN POLICY

Return requests must be made within 7 days of delivery.

Items must be unworn, unwashed, and with tags attached.

Can I return discounted items?

Most of our discounted items can be returned, as long as they meet our return policy:

  • Requested within 7 days of delivery

  • Unworn, unwashed, and with tags attached

However, items marked as Final Sale, part of bundle deals, or heavily discounted clearance styles may not be eligible for return.

If you're unsure, just email us — we're always happy to help.

How do I start a return?

Email us at support@ridedroptop.com with:

Your order number

The item(s) you'd like to return

A quick reason (optional, but helps us improve)

 

We'll reply with return instructions.

Once we receive and approve the item, refunds are processed in 3–7 business days.

 

Who pays for return shipping?

If we made a mistake (wrong item, defective, etc.), we'll cover it.

If you just changed your mind, you'll cover the return shipping.

 

Can I exchange an item?

If your order hasn't shipped yet, email us at support@ridedroptop.com — we'll do our best to update your item or size before it goes out.

If it's already on the way, we don't offer direct exchanges, but you can return it and place a new order for the one you want. Easy.

 

Didn't receive your order yet?

Before requesting a return, check your tracking page — your package might still be in transit.

If there's no movement for over 10 business days, shoot us a message.

 

Need help?

Still unsure? We're here.

support@ridedroptop.com — replies within 3 business days.

 

Why This Policy Exists

We’re a small independent brand focused on intentional production. Limiting returns helps us:

  • Avoid overproduction

  • Stay sustainable

  • Keep quality high and pricing fair

Thanks for rocking with us. If you have any questions, just reach out — we’re happy to help.